We strive to dispatch your order promptly, subject to product availability and credit verification. Please note that delivery estimates are approximate and may occasionally extend, particularly during peak holiday seasons.
| Location | Order Value | Shipping Fee |
|---|---|---|
| Australia | Over AUD$150 | Free |
| Australia | Under AUD$150 | AUD$18.95 |
| New Zealand | Over AUD$250 | Free |
| New Zealand | Under AUD$250 | AUD$25.00 |
| Other Countries | Any | Varies by Country |
Order Processing Time
- Standard: Processed within 3-5 business days.
- Express: Processed within 1-3 business days.
Note: Business days exclude Weekends and Australian public holidays.
Partial Shipping
If your order contains a combination of items available for immediate shipment and pre-order items, we will dispatch the entire order once all items are in stock. Should you wish to receive the in-stock items separately, we recommend placing separate orders.
TRACKING
You should have received an email confirming your order when you completed the checkout process. Please check your junk/spam folder if you cannot find it. If you haven't received the order confirmation email, please contact houseofbrandssupport@gmail.com. Once the order has been dispatched, you will receive a shipping confirmation email containing your Tracking ID. Enter the ID on courier website to stay informed about all movements of your parcels.